T&Cs

Payment

Payments will be pre-authorised at the time of placing an order. No goods shall be supplied without payment. Payment will be taken from your chosen payment method when you place your order.

We use Shopify secure payment gateways. Shopify handle the transaction on our behalf and as such we do not at any time gain access to your full payment method details, except your address which is necessary in order for us to fulfil your order. We do not store credit card details nor do we share customer details with any 3rd parties.

 

Delivery Time 

We use Royal Mail 1st class for all shipping, we can send items with a value above £50 tracked delivery on your request, this will incur an additional charge. 

On average:

UK customers - Orders should arrive within 2-3 working days after dispatch.

European customers - Orders should be with you within 2–5 working days after dispatch.

 

International Taxes and Duties 

The Customer is responsible for any customs, import duties and taxes payable for your order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. In this unlikely circumstance, we suggest that you track your parcel and contact your local customs office for additional information.

 

 Cancellations or returns

The Customer has the right to cancel their order up to 7 days after order receipt date. The Company offer a 15 day returns policy from the date of dispatching the goods. In this instance, all refunds exclude postage costs, customs and import duties, unless a mistake has been made by the Company, or in the case of a faulty product.

If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, the Company would offer the Customer refund of their goods plus shipping charges. 

If the Customer establishes that any of the goods are defective, the Company will offer the customer refund of their goods plus shipping charges.  

 

Specifications

The Company reserves the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The Customer's statutory rights will not be affected.

 

Definitions

In these conditions the following terms shall have the following meaning: "The Company" means Chorus Lifestore. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer.